Frequently Asked Questions
At Marathon Display Frames, we’re all about making your post-race moment unforgettable — and hassle-free. Whether you're wondering how long delivery takes, how to hang your frame, or how our event partnerships work, you’ll find clear answers right here. We've built this page to save you time and give you total confidence when ordering your official event-branded medal display frame. From shipping info to returns, materials to mounting — it’s all covered.
Still need help? Our team’s just a message away - just visit our contact page and we'll be happy to help.
Here are some of our FAQs...
Do I need to send you my medal?
No, the great news is you don't need to send your medal or bib.
All we need you to do is choose the frame that corresponds with the event you ran.
If your ordering a blank frame, we recommend sending us the size of your medal at checkout.
Our frames are designed to easily fit your medal yourself, hassle-free. Watch How To Here
How easy is it for me to add my medal & bib?
Very easy! Watch Our Tutorial Here
Our framing process is designed to be simple and stress-free. Our frames are tailored to your medal and bib making self-framing a breeze.
And if you ever need assistance, we're just a message away.
What countries do you ship to?
Worldwide. 🌎
We are proud to make your frames local to you, including Europe, USA, and Australia. Delivery times to the rest of the world may take slightly longer.
How much is shipping?
Free shipping on frame orders over $150. (Excluding rural locations)
Shipping rates worldwide may vary and you'll see the price at the checkout.
When will I receive my order?
We aim to have your frame shipped within 10 days. After popular races, this may be longer depending on the amount of orders in the queue.
We will be very transparent and contact you after ordering with a delivery estimation if its going to be longer than 2 weeks.
Is there a refund policy?
Yes, if you are not happy with your frame, you can return them within 30 days for a full refund. Please click 'Refund Policy' for more info.